CloudShark Support

Getting Started with CloudShark Online

Key Features

Here’s a few things you can do immediately with your CloudShark account.

Sample Captures

If you want to get started with CloudShark right away but don’t have any captures to use, you can try a few of these. These links use the view API and will add themselves to your CloudShark account when you click these links:

The Capture Management List

After signing in, your first view will be the capture file list view. This is a list of all of the existing capture sessions in the database. It’s also the easiest way to upload captures into CloudShark using the upload tool.

CloudShark has powerful organization and search functions for you to use to create a true packet capture management system. You can search for files using search filters, or add tags by selecting a file and clicking the “add tags” button. You can also change the sharing settings for each file or delete them from the system.

Uploading a File

To upload, use the capture drop box at the top left of the page. You can either use the upload dialogue window to find your capture manually, or you can upload your capture just by dragging a file right into the drop box.

Congratulations! Your first capture has been uploaded. From here, you can go right into the capture view.

Getting your API key

If you want to use other tools or scripts to upload captures to CloudShark, you’ll need your API key. You can find this in the Preferences menu. This is also what you’ll need if you plan on using our CloudShark plug-in for Wireshark.

The Capture Viewer

The capture view you’ll find is very similar in appearance to Wireshark. There’s the packet list, complete with colorization, and the decode window, where you can expand the individual protocols and view the raw hexadecimal data.

In the top right corner of the capture view is the capture info button. Here, you can add tags to the capture, file comments, or change the sharing settings of the capture.


CloudShark annotations can be added on a per packet basis. You can add them by clicking on the blue dot in a packet in the packet list. The annotations use markdown syntax, so you can add links by using brackets for the title and parenthesis for the links.

This is the first example of CloudShark’s collaboration powers. That annotation you just added is now saved with the capture. If you copy the link and send it to someone else, they’ll see the annotations you just added.

Adding Filters

You can enter filters in the filter box next to the nav chart. CloudShark supports all of the filters that Wireshark supports.

In addition, the filters you add become part of the URL. Just like annotations, you can pass along this URL to your customers or your team and they will immediately see the same filter you’re looking at.

Analysis Tools

Now let’s click on the Analysis Tools button. This will give you a list of all the current web-enhanced tools included with CloudShark. It includes things such as protocol hierarchy, VoIP calls, HTTP request tables, charts, and object viewer, and the ability to view and build your own graphs.

Like all of CloudShark’s features, any analysis you do with these tools can be easily shared with others by passing them the URL of exactly what you’re looking at.

Follow Stream

Follow Stream works just like it does in Wireshark and will give you the decoded contents of a complete transport stream. If you want to share that stream with someone else, just click “Open in New Window”. Your browser will open a new tab with a full screen, direct link to the stream you want to share.

That’s a quick rundown of the basic features of CloudShark. If you have any questions at all, or have any issues installing your system, feel free to contact us at We’ll get back to you in record time and get you on your way.

Thanks again for starting your 30-day trial, and we hope you enjoy “packet surfing” as much as we do.

Supported Browsers

Please see the following page for a list of supported web browsers:

More Information

About CloudShark

CloudShark is made by QA Cafe, a technology company based in Portsmouth, NH. Our passion for packet captures has grown out of our other product CDRouter.

Get in touch via our Contact us page or by following us on your favorite service: