CloudShark Support

Getting Started with CloudShark


To access CloudShark, point a web browser at the system’s DNS hostname or IP address.

For example, if the system’s hostname is ‘cloudshark’, then visit point your browser at:


Likewise, if the system’s IP address is, then CloudShark can also be accessed vi the URL:

If the CloudShark system is running, you should receive a login page like this:

Default CloudShark Username and Password

We encourage you to log in and explore your CloudShark system’s settings. The default user account and password for CloudShark are:

  • Username: admin
  • Password: cloudshark

The admin account is a special account with additional functionality and privileges. Visit the Administration link in the top right-hand corner of the page to create additional user accounts and set system-wide preferences.

Supported Browsers

Please see the following page for a list of supported web browsers:

Popular Feature Tour

A lot of people have approached us to get a feel for what the CloudShark appliance is like. We made this video to show some of the key features for those who are going through the trial to make sure they get the most out of their experience.

The Capture Management List

After signing in, your first view will be the capture file list view. This is a list of all of the existing capture sessions in the database. It’s also the easiest way to upload captures into CloudShark using the upload tool.

CloudShark has powerful organization and search functions for you to use to create a true packet capture management system. You can search for files using search filters, or add tags by selecting a file and clicking the “add tags” button. You can also change the sharing settings for each file or delete them from the system.

Uploading a File

To upload, use the capture drop box at the top left of the page. You can either use the upload dialogue window to find your capture manually, or you can upload your capture just by dragging a file right into the drop box.

Congratulations! Your first capture has been uploaded. From here, you can go right into the capture view.

The Capture Viewer

The capture view you’ll find is very similar in appearance to Wireshark. There’s the packet list, complete with colorization, and the decode window, where you can expand the individual protocols and view the raw hexadecimal data.

In the top right corner of the capture view is the capture info button. Here, you can add tags to the capture, file comments, or change the sharing settings of the capture.


CloudShark annotations can be added on a per packet basis. You can add them by clicking on the blue dot in a packet in the packet list. The annotations use markdown syntax, so you can add links by using brackets for the title and parenthesis for the links.

This is the first example of CloudShark’s collaboration powers. That annotation you just added is now saved with the capture. If you copy the link and send it to someone else, they’ll see the annotations you just added.

Adding Filters

You can enter filters in the filter box next to the nav chart. CloudShark supports all of the filters that Wireshark supports.

In addition, the filters you add become part of the URL. Just like annotations, you can pass along this URL to your customers or your team and they will immediately see the same filter you’re looking at.

Follow Stream and Follow SSL

Follow Stream works just like it does in Wireshark and will give you the decoded contents of a complete transport stream. If you want to share that stream with someone else, just click “Open in New Window”. Your browser will open a new tab with a full screen, direct link to the stream you want to share.

If you’ve set up SSL keys in your CloudShark system and have decrypted the capture, you can use the SSL button next to Follow Stream to view an unencrypted transport stream of the formerly encrypted data.

Web Based Analysis Tools

Now let’s click on the Analysis Tools button. This will give you a list of all the current web-enhanced tools included with CloudShark. It includes things such as protocol hierarchy, VoIP calls, HTTP request tables and charts, and the ability to view and build your own graphs.

Like all of CloudShark’s features, any analysis you do with these tools can be easily shared with others by passing them the URL of exactly what you’re looking at.

That’s a quick rundown of the basic features of CloudShark. If you have any questions at all, or have any issues installing your system, feel free to contact us at We’ll get back to you in record time and get you on your way.

Thanks again for starting your 30-day trial, and we hope you enjoy “packet surfing” as much as we do.

More Information

About CloudShark

CloudShark is made by QA Cafe, a technology company based in Portsmouth, NH. Our passion for packet captures has grown out of our other product CDRouter.

Get in touch via our Contact us page or by following us on your favorite service: